Welcome to Webmail Help

What makes up the webmail application?

The application is divided into four main sections: the header, the footer, Components list, and the work area that can appear as a single or double pane depending on what you are doing.

The Header

The header is located across the top of the browser window and is static. It is always there to provide:

• the Check Mail and New buttons;
• a Help link;
• a Logout link;
• the display name of the user account.

The Footer

The footer is located across the bottom of the browser window and displays information on the space available for your mailbox account and the current usage status of the account.

Components List

Webmail comprises three components: Email, Address Book and Settings. These components and their subcomponents are displayed in the left pane of the application.

• Folders are the subcomponents of Email.
• Groups are the subcomponents of Address Book.
• Settings has two categories: General and Mail

Selecting a folder, group or setting category in this pane populates the list and detail panes that compose the main area of the webmail application.

In the Components list pane, you can also:

• empty system folders (INBOX, Drafts, Spam, Sent Mail, and Trash) of mail;
• add, rename, empty, and delete personal folders;
• add, rename and delete groups for organizing your contacts (note, the system defined group "All" cannot be removed).

Work Area (List and Details Panes)

The main area of the webmail application with which you, the user, interacts is referred to as the work area. It is usually displayed as a List pane and a Details pane when you are browsing information (e.g., viewing mail messages or contacts) and is displayed as a single pane when you are creating or editing information (e.g., composing an email, adding a new contact or changing your settings).

Whatever you are doing, there will be a "toolbar" at the top of the pane, or panes, that includes the name of the current view (e.g., INBOX or Edit Contact) and command buttons to enable relevant tasks (e.g., Move to Folder, Edit Contact, Save and Cancel etc.).

Split Pane

Single Pane

How does it all come together?

The webmail application looks like this:

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What is the Email component?

As the default view, the Email component provides you with access to essential email functions. It includes the Email Folders list, Message list, Message Details, and Compose window. (The Compose Window is not shown in the following image.) The Email Folders section of the Components list is highlighted in red

The Email Folders list appears as a column on the left side of the browser window. It allows you to:

• select the folder for which you want to view the message in the Message list pane (INBOX is the default view);
• empty system folders (INBOX, Drafts, Spam, Sent Mail, and Trash) of unwanted mail;
• add , rename , empty , and delete personal folders.

Selecting and dragging the horizontal bar between the two panes can adjust the heights of the Message list pane and Message Details pane.

The Message list pane displays the contents of the selected folder in a list format. Within this list, you have the ability to:

• reply to messages;
• sort messages by Priority, Attachments, Sender, Subject, Date, and Size;
• perform a mail search by entering criteria in the tool bar's Search Mail field;
• select a message to view;
• move selected messages to other folders;
• flag messages as Spam;
• Block Sender;
• manually mark messages as read or unread;
• delete messages;
• view message lists page-by-page.

Selected messages appear in the Message Details pane directly below the Message list pane.

Message Details

The Message Details pane displays the sender information and the contents of the message. It also provides you with the ability to:

• Reply, Reply All or Forward the message;
• Block Sender;
• Print;
• Delete.
• View message headers

The Message Details pane displays a Less Detail message header in the toolbar. Click the More Detail link to expand the header information. The header and toolbar also provide the following options, depending on the message content:

Button or Icon	Function
	Add Contact — launches the Add Contact pane with sender's email and display name used to populate the Nickname and Email fields. Add any other desired information and save the contact to your Address Book. The icon is available when the header/toolbar is in the default Less Detail mode.
	Add Contact — same behaviour as above. The button is available when the header/toolbar is toggled to More Detail mode.
View Message Header	This link is available when the header/toolbar is toggled to More Detail mode. Clicking this link will open a pop-up window with the complete message headers.
	Block Sender — add the sender to the email to the Blocked Sender list.
	Full pane — enlarges the Message Details pane to the full work area. The Message list pane disappears.
	Split pane — restores the default view of the Message list pane and Message Details pane.
	Slide show — this button is available when the message contains attachments of the following type: jpg, gif etc. Clicking on the button will launch a slide show of the image files within webmail.

Compose Message

The Compose Message pane replaces the Message list/Message Details panes when launched.

In the Compose Message pane you can:

• enter recipient information in the To, CC and BCC fields;
• describe the topic of the message in the Subject field;
• compose and format a free-text message in HTML or Plain text;
• attach files (documents, media) to your message;
• save a draft of your message;
• send or cancel your message.

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What is the Address Book component?

The Address Book component is where you add, group, manage, and delete contact information. The Address Book supports drag and drop contacts. You can also send messages to a contact directly from within the Contact Details pane. The Address Book component is made up of: Address Book Groups, Contacts List, Contact Details, Add Contact, and Edit Contact. The Address Book section of the Components list is highlighted in red.

The Address Book is a list of Groups appearing in a column on the left side of the browser. By default, you start with the single super-group All, which will include all contacts you add. A new contact is always added to the All group regardless of whether you create the contact within another group. The Address Book section allows you to:

• select a group to populate the Contacts List pane;
• add contacts and groups;
• edit group names and delete groups (except for the system default group ALL).

The Contacts List pane is located on the right of the browser window. It displays the following contact information for all contacts in the selected group: name, email address, home, work and mobile number. It also provides you with the ability to:

• send mail;
• add contacts to a group (Add to Group);
• remove contacts from a group (Remove from Group);
• delete contacts;
• import contacts from a CSV file;
• search contacts.

Once a contact is selected for viewing, it appears in the Contact Details pane directly below the Contacts List pane. It displays the following contact details for the selected contact: nickname, name, company, title, telephone numbers (home, work, mobile), email/IM address, addresses (home, work), and notes. It also provides you with the ability to:

• send mail;
• add a contact to a group (Add to Group)
• remove a contact from a group (Remove from Group);
• delete a contact;
• edit contact information.

Selecting and dragging the horizontal bar between the two panes can adjust the heights of the Contacts List and Contact Details.

Add Contact

The Add Contact pane replaces the Group Contacts list/Contact Details pane when launched via the New dropdown button or the Add Contact button .

The Add Contact pane enables you to enter contact information for an individual contact, including their nickname, name, company, title, telephone numbers (home, work, mobile), email/IM address, addresses (home, work), and notes.

Edit Contact

The Edit Contact button is accessed in the Contact Details pane and launches the Edit Contact pane. It is identical to the Add Contact pane except for being populated with the current contact details. This enables you to modify all existing contact information for the contact, such as their nickname, name, company, title, telephone numbers (home, work, mobile), email address,/IM, addresses (home, work) and notes.

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What is the Settings component?

The Settings component allows you to establish general settings (change password, display and language preferences) and mail settings (setup, vacation alert, signature, filters, and POP accounts). The Settings component is made up of: the Settings list and the General settings and Mail settings views, both of which are displayed in a single pane. The Settings section of the Components list is highlighted in red.

General Settings

The General settings appear to the left of the Settings list when selected. General settings are divided into three tabs for easy navigation:

Password	Change your password as needed.
Display Preferences	Establish how many items you would like to display per page in your INBOX and what Time Zone is displayed.
Language Preferences	Select the language you want the application to display.

Mail Settings

Mail settings also appear to the left of the Settings list when selected. Mail settings are divided into five tabs for easy navigation:

Setup	You can establish the: Name that appears on out-going email messages Reply-To Address Forwarding Address Forwarding settings options Save sent messages options
Vacation	You can establish a customized vacation/out-of-office alert.
Signature	You can establish the signature that will appear in all outgoing messages.
Filters	You can establish and edit automatic filters (move to folder, send notification or delete email) for incoming emails based on specific criteria in the email.
POP	You can add, view or delete POP accounts.

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How do I log in to my account?

To access your account from the Login screen:

1. Type your user name in the Username field.
2. Type your password in the Password field.
3. Click the Log In button.

Once you have completed the login process, your INBOX will appear.

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How can I navigate through the application using keyboard shortcuts?

The following keyboard shortcuts are available:

Function	Short Cut	Accessible From
Compose Message	m	Email Address Book
Display Next Message	Down arrow	Email >Message list
Display Previous Message	Up arrow	Email >Message list
Next Message Page	Page-up or right arrow	Email >Message list
Previous Message Page	Page-down or left arrow	Email >Message list
Reply to a selected message	r	Email >Message list
Reply all to a selected message	a	Email >Message list
Forward a selected message	f	Email >Message list
Add Contact	c	Email Address Book

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How do I view an Email folder?

To view a folder:

1. Click on the folder name (e.g. Sent) in the Email Folder list.

The Message list pane will display messages in date order (most recent to oldest).

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How do I sort messages within a folder?

To sort messages within a folder:

1. Click on the folder name in the Email Folder list. The Message list will display the messages in date order (more recent to oldest).
2. Click on one of the following column headings to select the sort criteria: Sender, Subject, Date, or Size. An arrow displayed next to the selected column heading indicates the sort order (ascending or descending ).

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What are systems Email folders?

The system folders (INBOX, Drafts, Spam, Sent Mail, and Trash) are permanent system folders that support basic email functions located at the top of the Email Folder list. You cannot add, rename or remove a system folder. However, you can add sub-folders to any of the system folders.

What are personal Email folders?

Personal folders are the user-defined folders you add via the button located beside the Email label. You can create and name folders for the personal organization of mail messages up to a system defined limit. User defined folders can be added, renamed, removed, and emptied. You can add these folders at the top, or parent, level or as sub-folders. Sub-folders can be added to sub-folders.

Personal folders will appear below the system folder list, after the Trash folder, with a small spacing separating the system folders from the personal folders. Sub-folders added to system folders appear below their parent in the System Folders list.

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How do I check to see if I have new mail?

To check for new mail:

1. Click the Check Mail button in the Header section of webmail.

The contents of all system and user defined folders will be updated immediately.

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How do I check mail from my configured POP accounts?

To retrieve messages from your configured POP accounts:

1. Click the Check Mail button in the Header section of webmail.

The contents of all system and user defined folders will be updated immediately. Depending on the options selected when setting up the POP accounts, the original messages may or may not be automatically removed from the POP accounts once retrieved.

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How do I compose and send a new message?

There are two ways to compose and send a new message:

From the Header section:

1. Click the New button. The Compose pane will replace the Message list and Message Details panes.
2. Type recipient information in the To, CC and BCC fields as needed.
3. Type the subject in the Subject field.
4. Type message content in the free-text area of the Compose pane. A standard formatting toolbar is available.
5. Click the Send Message button.

Using Keyboard Short Cuts:

1. Press the c key on your keyboard from within Email or the Address Book. The Compose pane will replace the current panes.
2. Type recipient information in the To, CC and BCC fields as needed.
3. Type the subject in the Subject field.
4. Type message content in the free-text area of the Compose pane. A standard formatting toolbar is available.
5. Click the Send Message button.

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How can I find a specific message within a folder?

You can locate one or more messages within a folder by using the search, sort and pagination functions.

Search

Webmail can perform a case insensitive search of the address field, subject and message body in the currently selected folder to present all possible matches in the Message list pane.

To search within a selected folder:

1. Select the folder you want to search in by clicking on it in the Email Folder list.
2. Type your search criteria in the Search Mail field found in the toolbar.
3. Click the Search Mail button.

The title of the Message list pane will change to reflect the search criteria and any messages matching the criteria will be returned. Otherwise, the message "No messages matched your search." will appear.

Sort

You can sort messages in the Message list pane in ascending/descending order using the defined column headings. By default, all messages are sorted in descending order (most recent to oldest).

To sort within a selected folder:

1. Click on one of the column headings (Attachment, Read/Unread, Priority, Sender, Subject, Date, or Size).

An arrow will appear next to the column heading to indicate if the sort is in ascending or descending order. To change the order, click the column heading again.

Pagination

Pagination is the process that divides messages into pages of a specific size. The size is determined by the Display Preferences established by you in Settings.

To view the Message list page-by-page:

1. Click Next or Previous in the toolbar (located above the Message list).

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How do I view a message?

To view a message:

1. Select a folder (e.g. INBOX) to populate the Message list pane.
2. Locate the desired message and click on it.

The message header is highlighted when you mouse-over it. When you click on a message, the selected message will be highlighted in a darker colour and a check mark will appear in the check box to the left of the message header. The content of the selected message will appear in the Message Details pane.

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How do I reply, reply to all or forward a message?

To reply, reply to all or forward a message:

1. Select the message from the Message List.

The message content appears in the Message Detail pane. The following Message Detail Command options are available for selection: Reply, Reply All, Forward, Print, and Delete.

2. Click on the appropriate Message Detail command option to launch the Compose Message pane:

   1. Reply

      • Respond to the sender of the message.file:
      • Contents of the original message are included in the free-text window.
      • Attachments are not included.
      • Re: prefix is added to the Subject line.

   2. Reply All

      • Respond to sender and all recipients included in original message.
      • Contents of the original message are included in the free-text window.
      • Attachments are not included.
      • Re: prefix is added to the Subject line.

   3. Forward

      • Forward copy of message to an alternate recipient.
      • Contents of the original message are included in the free-text window.
      • Attachments are included.
      • Fwd: prefix is added to the Subject line.
3. Compose and send the message.

Note: You can also use keyboard shortcuts to Reply , Reply All or Forward mail .

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How do I add a new folder?

To add a new folder:

1. Click the button beside the Email heading in the Components List pane.

The Add New Folder window opens.

2. Type the name of the new folder in the text field.
3. If you want to add the new folder as a sub-folder of an existing folder, click the Add folder as a sub-folder of: checkbox.

The Add New Folder window will expand to present a folder tree of your existing folders. Folders that already contain sub-folders will appear with an icon. Click the icon to expand the folders and see the list of sub-folders.

4. Select the target parent folder by clicking on it in the folder directory tree. (Note, use the > arrows to drill down into existing sub-folders and expand the folder tree.

Once you have selected the parent folder, it will appear highlighted in the directory tree and as well as populating the checkbox name: Add folder as a sub-folder of: .

5. Click Save.

The new folder will appear in alphabetical order under the systems folders list or as a sub-folder of a a parent folder, depending on what you added.

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How do I rename, empty or delete a folder?

To rename, empty or delete a folder:

1. Locate the folder in the Components List pane under the Email heading.
2. Hover your mouse over the folder name. The following icons will appear:
   • Rename folder:
   • Empty folder:
   • Delete folder:
3. Click on the appropriate icon.

If the:	Then:
Rename Folder icon is selected	A text box will appear populated with the current folder name. Key in the new folder name. Click the Save button. The new folder will appear in alphabetical order under the Email heading and below the four system folders.
Empty Folder icon is selected	The following confirmation message will appear: Are you sure you want to empty this folder? Click OK. The folder is now empty as the messages have been moved to the Trash folder. Note that these messages are recoverable until you empty your Trash folder.
Delete Folder icon is selected	The following confirmation message will appear: Are you sure you want to delete this folder? All emails will be moved to Trash. Click OK. The folder has been deleted. The deleted messages will be moved to the Trash folder.

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How do I select multiple messages?

To select multiple messages:

1. From the Message List, click on the checkbox located to the left of the message header.

A check mark will appear to indicate the item has been selected.

2. Repeat until all desired messages have been selected.

When multiple messages are selected, the Message Detail view pane will remain blank.

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How do I move one or more messages to another folder?

To move one or more messages to another:

1. Select the list of messages you would like to move
2. Click on the Move to Folder button in the Message List toolbar.

A drop-down window will appear.

3. From the drop-down list, click on the desired folder name.

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How do I mark one or more messages as Spam?

To mark one or more messages as Spam:

1. Select the messages you would like to mark as Spam.
2. Click on the Spam button from the Message List toolbar.

Clicking the Spam button results in two actions. The first action is visible. The marked message will be sent from its current folder to the Spam folder where it will reside for seven days at the end of which time it will be automatically deleted. The second action is invisible to you. When you click the Spam button, webmail sends information to the spam filtering engine so that the filtering rules can be updated to catch future spam messages similar to the one marked. In this way filtering can be continuously updated and improved to reflect the current trends of spammers.

Note Everyone benefits when you mark unsolicited and offensive messages as spam as opposed to just deleting the offending email.

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What if the message is not spam?

Occasionally, a legitimate email will be tagged as spam. There are many reasons for this including, but not limited to, message subject, content, or message routing. For this reason, it is good practice to occasionally review the contents of your Spam folder.

Any message marked as spam will be sent to your Spam folder and deleted after seven days.

To mark one or more messages as not spam:

1. Select the messages you would like to mark as Not Spam.
2. Click on the Not Spam button from the Message List toolbar.

Marking a message as "Not Spam" results in two actions. The first action is visible. The marked message will be sent to your Inbox. The second action is invisible to you. When you click the Not Spam button, webmail sends information to the spam-filtering engine so that the filtering rules can be updated to improve future recognition of valid emails similar to the one marked. In this way filtering can be continuously updated and improved to catch spam and allow legitimate mail to pass.

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How do I manually mark one or more messages as Read or Unread?

To manually mark one or more messages as Read or Unread:

1. Select the messages you would like to mark as Read or Unread.
2. Click on the More Options button from the Message List toolbar.

A drop-down menu will appear.

3. From the More Options drop-down menu, select Read or Unread as appropriate.

If:	Then:
Read is selected	Messages appear in normal typeface. Unread message counter will decrease accordingly.
Unread is selected	Messages appear in normal typeface. Read messages will increase accordingly.

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How do I delete one or more messages?

To delete one or more messages:

1. Select the message(s) you would like to delete.
2. Click on the Delete button from the Message List toolbar.

   If the messages are deleted from the:	Then they are:
   INBOX, Sent, Drafts, or user defined folders	Temporarily moved to the Trash folder (based on user preferences).
   Trash folder	Permanently deleted.

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How do I use my Address Book while composing emails?

To enter an email address from your Address Book to the recipient list (To, CC or BCC fields) while composing an email:

1. Access the Compose pane.
2. In the To, CC or BCC fields, type the first few letters of the recipients nickname or name from your address book.

An Auto-complete list of contacts meeting the criteria entered will appear in a list format.

3. Click on the desired email address.

The recipient's email will appear in the field.

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How do I view my Address Book?

Your Address Book is the list of groups under the Address Book heading in the Components List pane.

To view it, click on the group whose contacts you wish to display. The Contacts List will open and display the list of contacts. The All group contains all your contacts and is the group in which all new contacts are created and added. Once a contact is in the All group, you can add that contact to any other group or groups you create.

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How do I view the details of a specific contact?

To view Contact Details for a specific contact:

1. Click on the desired group in the Address Book list.
2. Then click on the desired contact entry located in the Contact List pane.

A check mark will appear to indicate the item has been selected and the contact information will display in the Contact Details pane.

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How do I select multiple contacts?

To select multiple contacts:

1. Access the Contacts list.
2. From the Contact List pane, click on the check-box located to the left of the desired contact entries.

A check mark will appear to indicate the item has been selected. Note that the Contact Details pane will not display information for multiple selections.

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How do I add a Contact?

To add a contact:

1. Click the button in the Components pane.

or

2. Click the button drop-down in the header and select the Contact option.

The Add Contact pane appears.

3. Type the contact information (details, telephone numbers, addresses, notes) in the relevant fields.
4. Click Save.

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How do I import multiple contacts?

Webmail offers you the ability to import a list of contacts from another mail application. Currently, only the Microsoft Outlook 2000 and Express 6 CSV file formats are supported. Remember, each contact will be added to the All group regardless of the destination group to which you import your CSV file.

To import a contact list:

1. Click the import destination group in the application pane.

The group window opens in the List pane.

2. Click the button.

The Import Contacts window opens.

3. Click the Import button. The format is set to a default and cannot be changed.

The File Upload window opens.

4. Browse to the contact file you want to upload.
5. Click on the file to select it.
6. Click the Open button.

Webmail will import the contents of the file and assign the contacts to the All group.

Supported Formats

Currently, only the Microsoft Outlook 2000 and Express 6 CSV file formats are supported. If your contact file type is not supported, you have two options:

• Import your contact file to one of the two Mircosoft Applications: Outlook2000 or Express 6. This will produce the required CSV file that can then be imported into Webmail.

or

• Convert your contact data into one of the two supported CSV formats.

Converting your contact data can be done using a spread sheet and inserting one value into each column (i.e., one column for name, one column for email, etc.) or using any text editor.

If you are using a text editor, each field value needs to be comma separated. To insert commas and line breaks within a field value, use double quotes around the entire value, for example:

"100 Main Street
Knoxville, Tenn.,
USA
50449",

Webmail field mappings

Two things you should know are:

• field names are case sensitive
• only the name and email fields are required for both formats, all other fields are optional

Webmail Contact Field	Outlook 2000 Field(s)	Express 6 Field(s)
Nickname	name	Nickname
First Name	name	First Name
Last Name	name	Last Name
Email	e-mail	E-mail Address
Title	jobtitle	Job Title
Company	company	Company
Home (telephone)	homephone	Home Phone
Work (telephone)	businessphone	Business Phone
Mobile (telephone)	mobilephone	Mobile Phone
Home (address)	homeaddress	Home Street, Home City, Home Postal Code, Home State, Home Country/Region
Work (address)	businessaddress	Business Street, Business City, Business Postal Code, Business State, Business Country/Region
Notes	notes	Notes

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How do I edit a Contact?

To edit a contact:

1. Select the contact to edit.
2. From the toolbar of the Contact Details pane, click the Edit Contact button.

The Edit Contact pane appears.

3. Update or add the contact information (details, telephone numbers, addresses, notes) in the relevant fields.
4. Click Save.

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How do I delete one or more contacts?

To delete one or more contacts:

1. Access the Contacts List.
2. From the Command section of the Contact List pane, click on the Delete button.

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How do I add one or more contacts to a group?

Webmail contacts can be dragged from the list pane and dropped into a group in the application pane:

• dragging a contact from the All group will result in a copy being dragged to the new group;
• dragging a contact from any other group other than the All group will result in the contact being moved from the source group to the destination group;
• you can drag the same contact from the All group to multiple groups;
• you can drag multiple contacts at the same time.

Alternately, to add one or more contacts to a group:

1. Access the Contacts List.
2. Click on the checkbox located to the left of the desired contact entry/entries.

A check mark will appear to indicate the item/items have been selected. Note the Contact Details plane will not display the information for multiple selections.

3. Click on the Add to Group button from the Contact List toolbar.

A drop-down menu of all the available Groups Folders will appear.

4. From the drop-down menu, select the appropriate group.

The contact(s) will be added to the selected group in alphabetical order.

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How do I remove one or more contacts from a group?

Note: A contact cannot be removed from the All Group. To remove one or more contacts from a group:

1. Access the Contacts List.
3. Click on the group you want to edit under the Groups heading in the Groups List pane.

The Contact List pane will populate with the list of contacts assigned to the group.

3. Click on the check-box located to the left of the contact entry/entries to be removed.

A check mark will appear to indicate the item/items have been selected. Note the Contact Details plane will not display the information for multiple selections.

4. Click on the Remove from Group button from the Contact List toolbar.

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How do I create a group?

To create a group:

1. In the Components List pane, click the button beside the Address Book heading.

The Enter group name: field appears.

2. Type the name of new group in the field.
3. Click Save.

The new Group will be added to the Address Book list, in alphabetical order, within the Components List pane.

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How do I rename or delete a group?

To rename or delete a group:

1. Locate the desired group under the Address Book heading.
2. Hover your mouse over the group name. The following icons will appear:
   • Rename group:
   • Delete group:
3. Click on the appropriate icon.

If the:	Then:
Rename Group icon is selected	A text box will appear populated with the current group name. Type the new group name. Click Save. The new folder will appear in alphabetical order under the Address Book heading.
Delete Group icon is selected	The following confirmation message will appear: Are you sure you want to delete this group? Any contacts associated with this group will not be deleted. Click OK.

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How do I access the Settings component?

To access the Settings component click on either the General or Mail option under the Settings heading in the Components List pane. The corresponding settings will populate the work area.

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How do I change my password?

This option may not be available. If you can see the Password tab you can change your password.

To change a password:

1. Click on the General option under the Settings heading within the Components List pane.
2. In the General Settings pane, click on the Password tab.
3. Type your current password in the Current Password field.
4. Type your new password in the New Password field.
5. Re-type your new password in the Confirm Password field.
6. Click Save.

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How do I set my display preferences?

To set display preferences:

1. Click on the General option under the Settings heading within the Components List pane.
2. In the General Settings pane, click on the Display Preferences tab.
3. Using the Items Per Page drop-down menu, select the number of items to be displayed per INBOX/Folder list page.
4. Using the Your Time Zone drop-down menu, select your time zone.
5. Click Save.

Time Zone must by synchronous between webmail and your system, otherwise, your system's Time Zone will take precedence.

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How do I set my language preference?

To set your language preference:

1. Click on the General option under the Settings heading within the Components List pane.
2. In the General Settings pane, click on the Language Preferences tab.
3. Using the Desired Language drop-down menu, select the language for the application.
4. Click Save.

Webmail will reload to display the application in the selected language.

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How do I view/change my Mail Settings?

To view/change Mail Settings:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. Complete information in each Mail Settings tab as required.

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How do I set-up or change my email options?

To establish or change your Mail Settings:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Setup tab.
3. Type appropriate details in the following optional fields:

   Name	Enter the name you want to appear in your outgoing e-mail messages. This can be a nickname or a real name.
   Reply-to Address	Enter the email address to which you want email replies sent.
   Forwarding	Enter the email addresses, separated by commas, to which you would like all incoming email messages forwarded.

4. Select one of the following by clicking on the radio button to establish whether messages are forwarded and how they will be forwarded:

   Disabled	Message forwarding is turned off.
   Forward and keep a copy	Messaged are forward and a copy of the message is available in the Sent folder.
   Forward, then discard	Messages are forwarded but no copy is kept.

5. Select one of the following by clicking on the radio button to establish whether messages are saved in your Sent folder:

   Save	Messages are automatically saved in Sent folder.
   Don't Save	Messages are not saved. No copy is available.

6. Click Save.

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How do I enable/disable my Vacation/Out of Office alert?

To enable a vacation/out-of-office alert:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Vacation tab.
3. In the Vacation Auto Reply Message field, type the message you would like automatically sent in reply to all incoming email messages.
4. Click on the Enable vacation message check box.

A check mark will appear to indicate your Vacation/Out-of-office alert is enabled.

5. Click Save.

To disable a vacation/out-of-office alert:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Vacation tab.
3. Click on the check mark in the Enable vacation message check box.
4. The check mark will disappear indicating your Vacation/Out-of-office alert is disabled.
5. Click Save.

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How do I enable/disable my email Signature?

To enable an email signature:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Signature tab.
3. In the Type a text signature for your e-mail messages field, enter the signature details to appear at the end of all out-going email messages.
4. Click on the Enable signature check box.

A check mark will appear to indicate your signature is enabled.

5. Click Save.

To disable an email signature:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Signature tab.
3. Click on the check mark in the Enable vacation message check box.

The check mark will disappear to indicate your email Signature is disabled.

4. Click Save.

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How do I setup webmail to automatically move messages to folders?

Webmail provides you the ability to use filters to sort and order incoming mail. Mail can be identified using a combination of criteria and conditions in order to trigger one of three actions:

• Send Notification — sends a notice to another email address when any message matches the criteria and conditions;
• Move to Folder — moves any message matching the criteria and conditions;
• Delete email message — deletes any message matching the criteria and conditions

See How do I add/remove mail filters? for step-by-step instructions.

What are mail filters?

A filter is a set of conditions that you define in order to automatically handle incoming email. You can sort incoming email to various folders, delete undesirable messages, and send notifications upon receipt of messages to other email accounts. Depending on the size/complexity of each filter, up to 15 filters can be created.

Webmail can analyze the following fields in the message header: From, Subject, To, and CC.

The fields can be evaluated according to the following conditions: contains, doesn't contain, matches, and doesn't match.

You define the value of the condition. (See How do I add/remove mail filters? for step-by-step instructions.)

If the criteria you set for the filter evaluates to "true", an action is triggered. For example, Add filter where From field contains JonhDoe@gmail.com, as illustrated below:

Adds a filter to your list that sends John Doe's email to your Trash folder:

How do I add/remove mail filters?

To add/remove mail filters:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Filters tab.

To:	Action:
Add New Filter	Click the Add Filter button. Select a message header field to evaluate from the available drop-down menu options (e.g., From, Subject, To, etc.). Select a condition from the available drop-down menu options (e.g., contains, doesn't contain, etc.). Type in a value for the filter to evaluate incoming mail against. Select one of the following response options by clicking on the radio button: Send Notification — Enter the email address in this field to automatically notify a recipient. Move to Folder — Select option from Move to Folder drop-down. Delete e-mail message — Automatically deletes messages received that meet criteria. Click the Add button. The filter will be added to the existing filter list in alphabetical order. Click Save.
Remove an existing filter:	Under the Existing Filter List: Click on the Remove button next to the item to be deleted. The filter will be removed from the Existing Filter List. Click Save.

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How do I add/remove a POP account?

To add/remove POP account:

1. Click on Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the POP tab.

To:	Action:
Add a POP account	Under the Add New POP Account heading: Type the POP server name in the <POP Server Name> field. Type the POP Server Port in the <POP Server Port> field. Typically this number is 110. Type the user name for the POP e-mail account in the <POP User Name> field. Type the full e-mail address that is on your POP server in the <POP Full Email Address> field. This email address will appear in the From field by default, when replying or forwarded emails retrieved from this POP account. Type the password for the POP account in the <POP Password> field. Using the <Destination Folder> drop-down, select the folder to which save the email messages retrieved from the POP account. Select the <Message Disposal> checkbox, if you want to leave your read email messages on the POP server. Type the name for the POP account in the <POP Name> field. Type the number of seconds to wait for the server response in the <Server Timeout> field. Click the Add button. Click Save.
Remove a POP account	Under the Existing POP Account List: Locate the POP name you want to remove. Click the Remove button for the desired entry under the Action heading. Click Save.

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How do I set a Safe Senders List or a Blocked Senders List?

The Blocked Sender List allows you to stipulate the email addresses (e.g., spammer@buyourstuff.com) and domains (e.g., *buyourstuff.com) from which you do not want to receive email. By adding an email address or domain to this list you effectively create a filtering rule which will automatically pass any messages from the stipulated address or domain to the Spam folder.

Note: domain names must be preceded by an asterisk (e.g., *domain_name.com)otherwise they will not work.

The Safe Sender List allows you to stipulate the email addresses (e.g., mom@family.com) and domains (e.g., family.com) from which you want to receive email. By adding an email address or domain to this list you ensure that the emails from these senders will never be marked as spam. Therefore they will always appear in your INBOX or whichever folder you might filter them to.

To add or an email address or domain to a Sender List:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Sender List tab.
3. Type the email address (i.e., username@domain.ext) or domain (i.e., *domain.ext) In the Block Sender List or Safe Sender List text field.
4. Click the Add button beside the text field.

The email address or domain is added to the list.

To remove an email address or domain to a Sender List:

1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Sender List tab.
3. Locate the email address or domain you want to remove in the relevant list.
4. Click on it to select it. Your selection should be highlighted.
5. Click the Remove button beside the list box.

The email address or domain is removed from the list.

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